Frequently Asked Questions (FAQ)

Welcome to the Casa Norex FAQ page.
Our goal is to make your shopping experience simple, transparent, and enjoyable. Below you’ll find answers to the most common questions about ordering, shipping, returns, and our products.

If you cannot find the information you are looking for, please contact our support team and we will be happy to assist you.

1. How long does delivery take?

Our typical order timeline is as follows:

Order Processing Time: 1–2 business days
Shipping Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–10 business days

Orders are processed Monday through Friday. Once your order has shipped, you will receive a tracking number so you can follow your package’s journey.

For more details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. Casa Norex offers free shipping on all orders within the United States.

There is no minimum purchase required to qualify for free shipping.

Additional details can be found on our Shipping Policy page.

3. Where is Casa Norex located?

Casa Norex is a U.S.-based online home décor store that offers a curated selection of home improvement and decorative products, including:

  • Lighting fixtures
  • Bathroom fixtures
  • Kitchen fixtures
  • Decorative home accessories

While our business is based in the United States, we operate primarily as an online store, allowing us to provide competitive pricing and a wider range of products.

4. What should I do if I receive a damaged or defective item?

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

Our team will review the issue and arrange a replacement or refund at no cost to you, depending on the situation.

For full details, please review our Return & Refund Policy.

5. Can I cancel my order after placing it?

Yes. Orders may be cancelled within 24 hours of being placed.

If you need to cancel an order, please contact our support team as soon as possible so we can process the request before the order enters the shipping stage.

6. What is your return policy?

Casa Norex offers a 30-day return window from the date you receive your order.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original packaging
  • All included accessories and documentation must be returned

More details are available on our Return & Refund Policy page.

7. When will I receive my refund?

Once your return is received and inspected by our team, your refund will be processed.

Refunds are typically issued to the original payment method and may take up to 7 business days to appear, depending on your bank or payment provider.

8. Do your products come with a guarantee?

Yes. Casa Norex provides a 30-day satisfaction guarantee on purchases.

If you are not satisfied with your product, you may request a return in accordance with our Return Policy.

9. How can I contact customer support?

Our customer support team is available to assist with any questions related to orders, products, or returns.

You can reach us by email or phone using the contact information listed on our Contact Us page or by emailing us at info@casanorex.com

10. Do you ship internationally?

At this time, Casa Norex only ships within the United States.

We may expand our shipping regions in the future as our operations grow.

11. Do you have a physical retail store?

No. Casa Norex operates as an online-only store.
This allows us to keep overhead costs low and offer customers a broader range of home décor and fixture products at competitive prices.

12. Do you offer bulk or business orders?

Yes. Businesses, contractors, and interior designers may place bulk orders for larger quantities of products.

If you are interested in bulk purchasing or special pricing, please contact our support team for assistance.

13. How do product exchanges work?

If you would like to exchange an item (for example, a different style, size, or model), please contact our support team.

We will guide you through the exchange process and provide return instructions when applicable. Please refer to our Return Policy. 

14. How can I track my order?

After your order ships, you will receive a shipping confirmation email containing a tracking number. 

You can use that tracking number to monitor your package’s delivery progress directly on our Order status page.

Fraud Prevention

To protect our customers and maintain a secure shopping environment, Casa Norex may review certain transactions for verification.

Orders may be placed on hold, cancelled, or require additional verification if they are flagged by our fraud prevention systems.

If an order requires verification, our support team will contact you for confirmation.

Contact Information

Store Name: Casa Norex
Address: 811 S Central Expy Ste 300C, Richardson, TX 75080, USA
Email: info@casanorex.com
Phone: +1 (214)-217-6896

Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (CST)

We aim to respond to all inquiries within 1–2 business days.