Shipping policy

Casa Norex Shipping Information

At Casa Norex, we are dedicated to delivering your home décor and fixture orders safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Coverage

We currently ship orders within the United States. At this time, international shipping is not available unless otherwise stated on specific product pages.

Order Processing

Order Cut-Off Time
Orders placed before 5:00 PM (CST), Monday through Friday, are processed on the same business day. Orders placed after this time will be processed on the next business day.

Handling Time
All orders require 1–2 business days for processing and preparation before shipment.

Business days do not include weekends or public holidays.

Delivery Timeline

After your order is processed, estimated delivery times are as follows:

  • Transit Time: 6-8 business days
  • Estimated Total Delivery Time: 7-10 business days
  • Currency: USD

Delivery times may vary due to weather conditions, carrier delays, or high-volume periods.

Shipping Carriers

To ensure reliable delivery, we work with trusted national carriers, including:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection is based on package size, weight, and destination.

Shipping Fees

Free Standard Shipping
All qualifying orders shipped within the United States receive free standard shipping, with no minimum purchase requirement.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You may use this number to monitor your shipment’s progress through the our Order Tracking page.

Delivery Issues & Support

If you experience any of the following:

  • Delayed delivery
  • Lost package
  • Damaged shipment
  • Incorrect delivery

 

Please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue promptly.

Casa Norex is not responsible for delays caused by carriers, weather conditions, or incorrect address information provided by the customer.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders shipped to incorrect or incomplete addresses may be delayed, returned, or lost. Additional shipping fees may apply for reshipment.

Large & Fragile Items

Some home décor items, including lighting fixtures and bathroom or kitchen hardware, require special handling.

Additional protective packaging may be used to ensure safe delivery. Delivery times for oversized or fragile products may vary.

Questions & Assistance

For shipping-related questions, please visit our FAQ page or contact our support team.

Contact Information

Store Name: Casa Norex
Address: 811 S Central Expy Ste 300C, Richardson, TX 75080, USA
Email: info@casanorex.com
Phone: +1 (214)-217-6896

Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (CST)

We aim to respond to all inquiries within 1–2 business days.

Casa Norex reserves the right to update this Shipping Policy at any time. Please review this page periodically for any changes.